Returns & Refunds Policy
We want you to love your hydration experience, but if you are not satisfied, we accept returns of unopened products and accessories within 14 days of delivery. Please note that for hygiene reasons, food items and hydration cubes must be in their original, sealed packaging to qualify for a refund.
Initiate Your Request
Visit our online return portal and enter your order number and email address to start the process.
Pack Your Items
Securely place the unopened items in their original packaging, ensuring all components and accessories are included.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing